Privacy Policy

1. Who We Are

Helply Recovery & Wellness, LLC is a non-clinical educational platform based in Albuquerque, New Mexico. We provide self-guided journals, workbooks, and planning resources, and Helply Compass AI — an AI-powered educational companion that guides individuals through recovery course materials at their own pace. We do not provide clinical services, therapy, diagnosis, or medical care.

If you have questions about this policy, contact us at helplynm@gmail.com.

2. Information We Collect

Information you provide directly

• Email address (when joining our waitlist or contacting us)
• Name and contact details (when submitting a contact or program inquiry form)
• Program or organization information (for Compass AI clinical program inquiries)
• Payment information (when purchasing tools — processed securely through our payment provider)

Information collected automatically

• Browser type, device type, and operating system
• Pages visited and time spent on our site
• Referring URLs and general geographic location (country/region level)
• Cookies and similar tracking technologies (see Section 6)

Information we do not collect

We do not collect, access, or store the personal reflections, journal entries, or written responses you create using our downloadable tools. Those materials remain entirely private to you.

3. How We Use Your Information

• To fulfill your purchases and provide access to digital tools
• To send you waitlist notifications and launch communications you opted into
• To respond to contact form submissions and program inquiries
• To improve our website, tools, and user experience
• To comply with legal obligations

We do not use your information for automated clinical decision-making. We do not profile you based on health or recovery status.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share information with:

• Service providers — companies that help us operate our website, process payments, and send email (e.g., email marketing platforms, payment processors). These providers are contractually required to protect your data.
• Legal requirements — if required by law, court order, or to protect the rights and safety of Helply or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Waitlist email addresses are retained until you unsubscribe or request removal. Purchase records are retained for the period required by applicable law.

To request deletion of your data, email us at helplynm@gmail.com.

6. Cookies

Our website uses cookies to improve your experience and analyze site traffic. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can adjust your cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have rights including:

• The right to access personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications at any time

To exercise any of these rights, contact us at helplynm@gmail.com. Every marketing email we send includes an unsubscribe link.

8. Children's Privacy

Helply is intended for adults 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

9. Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Helply Recovery & Wellness, LLC
Albuquerque, New Mexico
Email: helplynm@gmail.com